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Conseiller client Job Opening In Dakar – Now Hiring Foundever


Job description

Conseiller client

Conseiller client

Req ID#: 392370

Dakar, Dakar, SN

Description:

A propos


Foundever™ est un leader mondial de l'expérience client (CX).

Avec 170 000 collaborateurs dans le monde, nous sommes l’équipe derrière les meilleures expériences des 750 plus grandes marques internationales et digitales.

Nos solutions CX innovantes, notre technologie et notre expertise sont conçues pour répondre aux besoins opérationnels de nos clients et leur offrir une expérience sans couture, partout et à tout moment.

Prenant en charge 9 millions d’expériences chaque jour dans plus de 60 langues et 45 pays, Foundever combine la force d’une présence mondiale à une approche entrepreneuriale, permettant aux entreprises de toutes tailles et de tous secteurs de transformer leur CX.


Résumé du poste


Nous recrutons des conseillers clients en réception d’appels qui auront pour missions d’assurer l’assistance de la clientèle en difficulté dans un esprit de fidélisation et de satisfaction en apportant une réponse complète et fiable à leur demande.

Dans ce contexte, vous serez chargé (e) de :

  • Accueillir les appels des clients
  • Ecouter et diagnostiquer leurs besoins afin de leur apporter la solution adaptée
  • Appliquer les process définis et maitriser l’utilisation des outils
  • Remonter toute information permettant d’identifier un dysfonctionnement ou d’améliorer une procédure
  • Contribuer à la bonne marche du service
  • Veiller à atteindre les objectifs qualitatifs et quantitatifs fixés par la direction.
  • Profil recherché

  • Une parfaite maitrise de la langue française (à l’oral comme et à l’écrit),
  • Le sens de l’écoute et du service,
  • Une bonne connaissance de l’outil informatique,
  • Assidu, impliqué, ponctuel
  • Nous offrons

  • Rémunération attractive (fixe+prime)
  • Formation rémunérée à 100%
  • Avantages sociaux attrayants
  • Required Skill Profession

    Information And Record Clerks


    • Job Details

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    Unlock Your Conseiller client Potential: Insight & Career Growth Guide


    Real-time Conseiller client Jobs Trends (Graphical Representation)

    Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph here. Uncover the dynamic job market trends for Conseiller client in Dakar, Senegal, highlighting market share and opportunities for professionals in Conseiller client roles.

    24 Jobs in Senegal
    24
    18 Jobs in Dakar
    18
    Download Conseiller Client Jobs Trends in Dakar and Senegal

    Are You Looking for Conseiller client Job?

    Great news! is currently hiring and seeking a Conseiller client to join their team. Feel free to download the job details.

    Wait no longer! Are you also interested in exploring similar jobs? Search now: .

    The Work Culture

    An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at Foundever adheres to the cultural norms as outlined by Expertini.

    The fundamental ethical values are:

    1. Independence

    2. Loyalty

    3. Impartiapty

    4. Integrity

    5. Accountabipty

    6. Respect for human rights

    7. Obeying Senegal laws and regulations

    What Is the Average Salary Range for Conseiller client Positions?

    The average salary range for a varies, but the pay scale is rated "Standard" in Dakar. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.

    What Are the Key Qualifications for Conseiller client?

    Key qualifications for Conseiller client typically include Information And Record Clerks and a list of qualifications and expertise as mentioned in the job specification. The generic skills are mostly outlined by the . Be sure to check the specific job listing for detailed requirements and qualifications.

    How Can I Improve My Chances of Getting Hired for Conseiller client?

    To improve your chances of getting hired for Conseiller client, consider enhancing your skills. Check your CV/Résumé Score with our free Tool. We have an in-built Resume Scoring tool that gives you the matching score for each job based on your CV/Résumé once it is uploaded. This can help you align your CV/Résumé according to the job requirements and enhance your skills if needed.

    Interview Tips for Conseiller client Job Success

    Foundever interview tips for Conseiller client

    Here are some tips to help you prepare for and ace your Conseiller client job interview:

    Before the Interview:

    Research: Learn about the Foundever's mission, values, products, and the specific job requirements and get further information about

    Other Openings

    Practice: Prepare answers to common interview questions and rehearse using the STAR method (Situation, Task, Action, Result) to showcase your skills and experiences.

    Dress Professionally: Choose attire appropriate for the company culture.

    Prepare Questions: Show your interest by having thoughtful questions for the interviewer.

    Plan Your Commute: Allow ample time to arrive on time and avoid feeling rushed.

    During the Interview:

    Be Punctual: Arrive on time to demonstrate professionalism and respect.

    Make a Great First Impression: Greet the interviewer with a handshake, smile, and eye contact.

    Confidence and Enthusiasm: Project a positive attitude and show your genuine interest in the opportunity.

    Answer Thoughtfully: Listen carefully, take a moment to formulate clear and concise responses. Highlight relevant skills and experiences using the STAR method.

    Ask Prepared Questions: Demonstrate curiosity and engagement with the role and company.

    Follow Up: Send a thank-you email to the interviewer within 24 hours.

    Additional Tips:

    Be Yourself: Let your personality shine through while maintaining professionalism.

    Be Honest: Don't exaggerate your skills or experience.

    Be Positive: Focus on your strengths and accomplishments.

    Body Language: Maintain good posture, avoid fidgeting, and make eye contact.

    Turn Off Phone: Avoid distractions during the interview.

    Final Thought:

    To prepare for your Conseiller client interview at Foundever, research the company, understand the job requirements, and practice common interview questions.

    Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the Foundever's products or services and be prepared to discuss how you can contribute to their success.

    By following these tips, you can increase your chances of making a positive impression and landing the job!

    How to Set Up Job Alerts for Conseiller client Positions

    Setting up job alerts for Conseiller client is easy with Senegal Jobs Expertini. Simply visit our job alerts page here, enter your preferred job title and location, and choose how often you want to receive notifications. You'll get the latest job openings sent directly to your email for FREE!